FAQs

Welcome to SOMEWHERE GOOD Customer Service. Here you can find answers to some of the most frequently asked questions. If your question isn’t covered below our Customer Service Team will be happy to give you further assistance.

If you need any help please email our customer service team at help@somewheregood.studio who will be happy to help. (Please allow 48 hours for a response)

PAYMENT
SHIPPING
CANCELLATIONS & RETURNS

Which payment method can I use?

Is shipping included?

Do you ship internationally?

What couriers do you use?

When will I receive the tracking information?

What are the dispatch times?

Can I amend shipping information?

Can I choose a specific delivery date/hour?

Why have I not received my order within the delivery window?

Can I cancel my order?

How do I return or exchange an order?

How do I return or exchange an item?

How long do I have to return an order?

When will my refund be issued?

What do I do if my item is faulty?

Which items are returnable?