Shipping
Do you ship internationally?
Unfortunately, we currently only ship to addresses in the UK. Please sign up for the SOMEWHERE GOOD newsletter to receive information on new country launches as and when they happen.
What couriers do you use?
We use the following couriers, although this may change from time to time in order to give you the best service possible. Royal Mail Tracked 48h (2-3 Business Days)
When will I receive the tracking information?
What are the dispatch times?
We aim to process and ship all orders on the day of purchase if the order is placed before 2pm Monday - Friday. Orders received on the weekend will be shipped on Monday. UK Bank Holidays may affect dispatch times. This time is also subject to change due to the nature of national holidays and heavy order volumes.
Can I amend shipping information?
Once an order has been completed we unfortunately cannot change the shipping address. Exceptions can be made in the event of a simple spelling error, if this is the case, please contact customer support at help@somewheregood.studio as quickly as possible and state clearly the changes that need to be made.
Can I choose a specific delivery date/hour?
Unfortunately, it is not possible to choose a specific delivery date or time via the SOMEWHERE GOOD website. If a change of delivery date is needed, please contact the courier directly to establish if this is possible.
Why have I not received my order within the delivery window?
Please check the following before contacting our customer service team:
Although our couriers should not leave your parcel with a neighbour its always worth checking. Please contact the courier and help@somewheregood.studio and we’ll do our best to resolve the issue as quickly as possible.