Exchanges and Returns

Exchanging or returning couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or to return the item.
If you require any assistance, please don't hesitate to reach out to our customer service team by emailing us at help@somewheregood.studio
Our team will be happy to help you with any questions you may have. Kindly allow up to 48 hours for a response; we aim to address all inquiries as promptly as possible

RETURNS AND EXCHANGE POLICY

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags attached to them (if applicable). This includes all packaging, and rip-stop nylon dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. Or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

The tags are not attached to the product(s) or have not been returned. Please note that the tags constitute an integral part of each product; and/or

you have not returned any packaging which is considered an integral part of a product (such as a rip-stop nylon dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Late Returns

Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of SOMEWHERE GOOD and may only be refunded as a store credit.

RETURNS AND EXCHANGE PROCESS

You have 14 days from receiving your order to:

Create your exchange or return

Post your return.

Items must be returned to us unused with all packaging included and tags still attached. Returns that do not meet our policy will be sent back to you.

How do I return or exchange an item?

1. Visit our UK returns and exchange portal here and enter your order number (You can find this on the paperwork in the box your order was delivered in. Otherwise, it’s also in your order confirmation email.)

2. Select the item(s) that you would like to return, exchange or take store credit for and tell us the reason. (Please note that we offer 10% off your next order if you choose the credit option instead of full refund.)

3. The Store Credit will be sent to you in the form of a SOMEWHERE GOOD virtual gift card that retains value. This means that you can use it as many times as you like until the balance reaches 0.

4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.

5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.

6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.

7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel, and you will then be provided with a tracking receipt.

How long do I have to return an order?

You have 14 days from the date of delivery to return items purchased.
Please note that responsibility and cost for the safe return of the item rests with the customer. Original shipping costs will not be refunded, and inbound costs will not be covered. SOMEWHERE GOOD cannot expedite or track returned packages.

When will my refund be issued?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment, within 14 days. If you have any further questions, please email us help@somewheregood.studio . Once we receive your returned item and it has passed a quality check at the warehouse we will issue a refund via your original payment method, please allow 5-7 working days for this to be processed.

What do I do if my item is faulty?

If your item is faulty please visit our returns portal If you have any further questions, please email us help@somewheregood.studio

Which items are returnable?

Faulty and unused items may be returned to SOMEWHERE GOOD. Please ensure before you return an item that all tags are attached, and all original packaging is present and intact. Socks will only be eligible for return if unworn and with all tags attached.