

Returns
Exchanging or returning couldn’t be easier. Try your purchase on in the
comfort of your own home and let us know straight away if you’d like a
different size or to return the item.
If you require any assistance, please don't hesitate to reach out to our customer service team by emailing us at help@somewheregood.studio - our team will be happy to help you with any questions you may have.
Please allow up to 48 hours for a response; we aim to address all inquiries as promptly as possible
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All products must be returned in a new and unused state, in perfect
condition, with all protective materials in place and tags attached to
them (if applicable). This includes all packaging, and rip-stop nylon dust
bags. We reserve the right not to accept any return if the product shows
signs of wear or has been used or altered from its original condition in
any way. Or, as an alternative, may reduce the amount of any applicable
refund or exchange accordingly.For example, we may make a reduction in the following circumstances:
- The tags are not attached to the product(s) or have not been
returned. Please note that the tags constitute an integral part of
each product; and/or - you have not returned any packaging which is considered an
integral part of a product (such as a rip-stop nylon dust bag).
You will be informed if we propose to reduce your refund for this reason.
In this instance, you may (as an alternative to us providing you with a
reduced refund) choose to have the products sent back to you at your
own expense. - The tags are not attached to the product(s) or have not been
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Your item(s) should be sent back to us within 14 days of receiving your
order. Returns outside this timeframe may be accepted at the discretion
of SOMEWHERE GOOD and may only be refunded as a store credit. -
You have 14 days from receiving your order to:
- Create your exchange or return
- Post your return
Items must be returned to us unused with all packaging included and
tags still attached. Returns that do not meet our policy will be sent back
to you. -
- Visit our UK returns and exchange portal here and enter your order number (You can find this
on the paperwork in the box your order was delivered in.
Otherwise, it’s also in your order confirmation email.) - Select the item(s) that you would like to return, exchange or take
store credit for and tell us the reason. (Please note that we offer
10% off your next order if you choose the credit option instead of
full refund.) - The Store Credit will be sent to you in the form of a SOMEWHERE
GOOD virtual gift card that retains value. This means that you can
use it as many times as you like until the balance reaches 0. - Confirm you will take your repackaged items to your local Post
Office for return by Royal Mail. - You will then be sent a returns confirmation email containing a QR
code or a label to print, whichever you would prefer. - Take your repackaged items to your local Post Office and either
attach your pre-paid printed label or show the QR code on your
mobile phone for scanning. - If you are using the QR code, a pre-paid returns label will be
printed by the Post Office and attached to your parcel, and you will
then be provided with a tracking receipt.
- Visit our UK returns and exchange portal here and enter your order number (You can find this
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If your item is faulty please visit our returns portal If you have any further questions, please email us at help@somewheregood.studio
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Faulty and unused items may be returned to SOMEWHERE GOOD.
Please ensure before you return an item that all tags are attached, and
all original packaging is present and intact. Socks will only be eligible for
return if unworn and with all tags attached.