Returns

All products must be returned in a new and unused state, in perfect
condition, with all protective materials in place and tags attached to
them (if applicable). This includes all packaging, and rip-stop nylon dust
bags. We reserve the right not to accept any return if the product shows
signs of wear or has been used or altered from its original condition in
any way. Or, as an alternative, may reduce the amount of any applicable
refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• The tags are not attached to the product(s) or have not been
  returned. Please note that the tags constitute an integral part of
  each product; and/or
• you have not returned any packaging which is considered an
  integral part of a product (such as a rip-stop nylon dust bag).

You will be informed if we propose to reduce your refund for this reason.
In this instance, you may (as an alternative to us providing you with a
reduced refund) choose to have the products sent back to you at your
own expense.

Your item(s) should be sent back to us within 14 days of receiving your
order. Returns outside this timeframe may be accepted at the discretion
of SOMEWHERE GOOD and may only be refunded as a store credit.

You have 14 days from receiving your order to:

• Create your exchange or return
• Post your return

Items must be returned to us unused with all packaging included and
tags still attached. Returns that do not meet our policy will be sent back
to you.

1. Visit our UK returns and exchange portal here and enter your order number (You can find this
   on the paperwork in the box your order was delivered in.
   Otherwise, it’s also in your order confirmation email.)
2. Select the item(s) that you would like to return, exchange or take
   store credit for and tell us the reason. (Please note that we offer
   10% off your next order if you choose the credit option instead of
   full refund.)
3. The Store Credit will be sent to you in the form of a SOMEWHERE
   GOOD virtual gift card that retains value. This means that you can
   use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local Post
   Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR
   code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either
   attach your pre-paid printed label or show the QR code on your
   mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be
   printed by the Post Office and attached to your parcel, and you will
   then be provided with a tracking receipt.

If your item is faulty please visit our returns portal If you have any further questions, please email us at help@somewheregood.studio

Faulty and unused items may be returned to SOMEWHERE GOOD.
Please ensure before you return an item that all tags are attached, and
all original packaging is present and intact. Socks will only be eligible for
return if unworn and with all tags attached.