Returns

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags attached to them (if applicable). This includes all packaging, and rip-stop nylon dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. Or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• The tags are not attached to the product(s) or have not been returned. Please note that the tags constitute an integral part of each product; and/or
• you have not returned any packaging which is considered an integral part of a product (such as a rip-stop nylon dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your
own expense.

Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside this time frame may be accepted at the discretion of SOMEWHERE GOOD and may only be refunded as a store credit.

You have 14 days from receiving your order to:

• Create your exchange or return
• Post your return

Items must be returned to us unused with all packaging included and tags still attached. Returns that do not meet our policy will be sent back to you.

1. Visit our UK returns and exchange portal here and enter your order number (You can find this on the paperwork in the box your order was delivered in. Otherwise, it’s also in your order confirmation email.)
2. Select the item(s) that you would like to return, exchange or take store credit for and tell us the reason. (Please note that we offer 10% off your next order if you choose the credit option instead of
   full refund.)
3. The Store Credit will be sent to you in the form of a SOMEWHERE GOOD virtual gift card that retains value. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local drop off point for return by Evri.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local drop off point and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed at the drop off point and attached to your parcel. You will then be emailed a tracking receipt. Please check that you have received this before leaving the drop off point.

If your item is faulty please visit our returns portal If you have any further questions, please email us at help@somewheregood.studio

Faulty and unused items may be returned to SOMEWHERE GOOD.

Please ensure before you return an item that all tags are attached, and all original packaging is present and intact. Socks will only be eligible for return if unworn and with all tags attached.